Please read this cancellation and refund policy carefully before making a purchase from faablyindia.com. By placing an order, you agree to be bound by the terms and conditions outlined below. If you do not agree with any part of this policy, please refrain from making a purchase.

1. Order Cancellation:
   1.1 You may cancel your order within 12 hours of placing it by contacting our customer support team at support@faablyindia.com. Requests for cancellation received after 12 hours may not be accommodated as the order may already be processed and shipped. 
   1.2 We reserve the right to cancel an order at any time due to unforeseen circumstances, inventory issues, or if we suspect fraudulent activity.

2. Refund Eligibility:
   2.1 Refunds are applicable for eligible orders that have been cancelled within the specified timeframe or for products that qualify for a refund under our return policy.
   2.2 Customized products, including those with personalized names or monograms, are not eligible for a refund, except in the case of manufacturing defects.

3. Refund Process: 3.1 Once your cancellation request is approved or your returned product is received and verified, we will initiate the refund process.
   3.2 Refunds will be issued using the original payment method used during the purchase.
   3.3 Please allow a reasonable processing time for the refund to be reflected in your account. The timeframe may vary depending on your bank or payment provider.

4. Non-Refundable Items: 4.1 Shipping charges, if applicable, are non-refundable.
   4.2 Any additional taxes, customs duties, or fees incurred during the delivery process are the responsibility of the customer and are non-refundable.

5. Return Shipping: 5.1 If a return is required for a refund, the customer will be responsible for the return shipping costs unless the return is due to a manufacturing defect.
   5.2 We recommend using a trackable shipping method to return the product and keeping the tracking details for reference.

6. Refund Exceptions: 6.1 We reserve the right to refuse a refund if the returned product is not in its original condition, shows signs of wear or damage, or is missing any original accessories or tags.
   6.2 Refunds will not be issued for items lost or damaged during the return shipping process. It is the customer’s responsibility to ensure proper packaging and protection of the returned product.

7. Contact Us: If you have any questions or concerns regarding our cancellation and refund policy, please contact us at support@faablyindia.com

Please note that this cancellation and refund policy applies only to purchases made through faablyindia.com. For purchases made through third-party retailers or platforms, please refer to their respective cancellation and refund policies.

Last updated: 08/06/23